Service coordination & dispatch support
Appointment scheduling, technician coordination, customer follow-ups, service records, and job summaries. Keeping the next action visible from first contact to follow-through.
OPEN TO REMOTE OPPORTUNITIES
Tanza, Philippines ↗ Working across time zones
OPERATIONS. PEOPLE. THE DETAILS.
A steady hand.
A clearer day.
Hi, I’m Ayon. I help service teams keep customers informed, schedules moving, and the details under control.
YOUR NEXT RIGHT HAND01 / AS
Ayon Sta. AnaPeople first.
Process always.
Process always.
Service coordination · Customer operations · Team leadership
SCROLL TO MEET ME01 / A LITTLE CONTEXT
Good operations feel effortless.
Someone makes them that way.
I’ve spent my career at the intersection of customer service, quality, and team leadership. Today, I support a U.S. fitness-equipment service business—coordinating appointments, following up with customers, updating CRM records, and keeping technicians and the team aligned.
I bring the same approach to every role: understand what matters, organize what’s next, and follow through.
12+
Years across customer service,
quality & operations
8+
Years of team leadership
and hands-on coaching
14–16
Team members led
at TaskUs
THE COMMON THREAD
Clear communication.
Consistent standards.
Work that gets finished.
02 / WHERE I CAN HELP
Keep the day moving.
Keep the team aligned.
Practical support for the work
between the big decisions.
Customer & administrative operations
Phone, email, and chat support. Escalation handling, documentation, operational trackers, reporting, and invoice-related tracking that help teams stay organized.
Quality assurance & team leadership
Coaching, audit reviews, calibration, root cause analysis, KPI monitoring, and process improvement. Bringing structure to performance without losing the human side.
03 / HOW I THINK, IN PRACTICE
Real skills.
A closer look.
Explore three hands-on demonstrations.
All names, records, and figures are fictional.
PORTFOLIO DEMONSTRATIONS — Built to show my approach. These are illustrative samples, not client deliverables or measured client results.
04 / THE EXPERIENCE BEHIND IT
A career built
around people.
DEC 2025 — PRESENT
Administrative Assistant / Service Coordinator
Fitness Machine Technicians – East Wisconsin / MyOutDesk
Remote support for U.S. service operations: customer communication, appointment coordination, technician schedules, CRM updates, job summaries, reporting, and invoice-related tracking.
MAR 2020 — JAN 2025
Team Leader
TaskUs
Led a 14–16-member team in content moderation, with weekly coaching, quality standards, KPI monitoring, root cause analysis, and workflow improvement.
MAY 2016 — MAR 2020
Team Leader
Sitel
Supported mentors and agents through product training, coaching, upskilling, queue management, schedule adherence, and quality calibration.
SEP 2014 — MAY 2016
Quality Analyst
Sitel
Audited calls, facilitated calibration, delivered coaching and feedback, prepared quality reports, and identified improvement opportunities.
DEC 2012 — AUG 2014
Customer Service Representative
Sitel
Phone, email, and chat support for billing, troubleshooting, orders, payments, account management, and customer concerns.
05 / MY WORKING TOOLKIT
Comfortable with systems.
Curious about better ones.
I learn tools in the context of the job—what needs to move, what needs to be recorded, and who needs the next update.
ServiceMinderRazorSyncGrasshopperMicrosoft ExcelGoogle WorkspaceSlackChatGPTCRM systems
Intermediate Excel: formulas & lookups.
CRM imports/exports, field mapping & troubleshooting.
AI-assisted research and cleanup—with results verified.
A SIMPLE WAY OF WORKING
Start with the context.
Listen first. Understand the request, the people involved, and what a useful outcome looks like.
Make the next step clear.
Turn the moving parts into an actionable plan—with ownership, priorities, and accurate records.
Close the loop.
Keep people informed, flag what needs attention, and follow up until the next action is clear.
LET’S CONNECT
A dependable partner
for your everyday operations.
Looking for someone who brings structure,
care, and follow-through to your team?